Contact Us

Thank you for visiting Shop Nova

Shop Nova is an ecommerce storefront serving customers across India. Our operations may include product sourcing, inventory coordination, packaging, order processing, fulfillment support, customer service, and logistics coordination.

If you have any questions related to your order, product, payment, shipping, delivery, cancellation, return, refund, or general support, please contact us using the details below.

Customer Support

Email: support@shop-nova.in
Website: shop-nova.in
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Response Time: Usually within 24–48 business hours

Business Information

Store Name: Shop Nova
Operational Market: India
Website: shop-nova.in
Customer Support Email: support@shop-nova.in

Order Support

For faster assistance, please include the following details while contacting us:

  • Order number
  • Full name used during checkout
  • Phone number used for the order
  • Email address used during purchase
  • Product name
  • Clear explanation of the issue
  • Photos/videos if the issue involves damage, wrong product, missing item, or defect

Shipping & Delivery Support

For shipping or delivery-related questions, customers may contact:

Email: support@shop-nova.in

Please include your order number and tracking details, if available.

Shipping timelines and delivery-related details are explained in our Shipping Policy.

Returns, Refunds & Replacements

For return, refund, replacement, or damaged product requests, contact us at:

Email: support@shop-nova.in

All requests are handled according to our Return & Refund Policy.

Customers are advised to contact us within the return eligibility period mentioned in the policy.

Order Cancellations

If customers wish to cancel an order, they should contact us as soon as possible at:

Email: support@shop-nova.in

Orders are generally cancellable only before dispatch. Once shipped, cancellation may not be possible.

Payment-Related Issues

If payment was deducted but the order was not confirmed, customers should email us at:

Email: support@shop-nova.in

Please include:

  • Payment screenshot
  • Transaction ID, if available
  • Date and time of payment
  • Registered email or phone number used during checkout

Important Notice

For security purposes, customers should contact us only through our official support email:

support@shop-nova.in

We never ask customers to share confidential payment information such as:

  • OTP
  • Card PIN
  • CVV
  • UPI PIN
  • Net Banking Passwords

Please do not share sensitive banking details with anyone claiming to represent Shop Nova.

Contact Information

Shop Nova
Website: shop-nova.in
Email: support@shop-nova.in
Operational Market: India