Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What is Shop Nova?

Shop Nova is an ecommerce storefront serving customers across India through our website Shop Nova We offer a range of useful and practical products with delivery available across serviceable locations in India.

2. How can I place an order?

Customers can place orders directly through our website by selecting a product, adding it to the cart, and completing the checkout process using the available payment methods.

3. What payment methods do you accept?

We may offer multiple payment options including:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD) on eligible orders and locations

Available payment methods may vary depending on the product and delivery location.

4. How long does delivery take?

Orders are usually processed within 1–2 business days.

Estimated delivery timelines are generally:

  • Metro Cities: 3–5 business days
  • Other Locations: 4–8 business days

Delivery timelines may vary depending on courier availability, weather conditions, operational delays, or remote delivery areas.

5. How can I track my order?

Once your order is shipped, tracking details may be shared through email, SMS, or WhatsApp (where applicable). Customers can use the tracking information to monitor shipment updates.

6. Do you offer Cash on Delivery (COD)?

Yes, COD may be available for eligible products and serviceable pin codes. COD availability is determined during checkout.

7. Can I cancel my order?

Orders may be canceled before dispatch. Once an order has been shipped, cancellation requests may not be possible.

For cancellation assistance, contact us at:

Email: support@shop-nova.in

8. What should I do if I receive a damaged or wrong product?

If customers receive a damaged, defective, or incorrect item, they should contact us within 48 hours of delivery with:

  • Order ID
  • Product photos/videos
  • Issue description

Our support team will review the request and provide further assistance.

9. Do you offer returns and refunds?

Eligible return and refund requests are handled according to our Return & Refund Policy. Refund eligibility depends on product condition, issue verification, and policy terms.

10. How long do refunds take?

Approved refunds are generally processed within 5–7 business days after successful verification and approval. Banking timelines may vary depending on the payment provider.

11. How can I contact customer support?

Customers can contact our support team through:

Email: support@shop-nova.in
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Typical response time is within 24–48 business hours.

12. Is my payment information secure?

We aim to use secure payment processing systems and trusted third-party payment gateways to help protect customer payment information during transactions.

13. Do you ship across India?

Yes, we ship to most serviceable pin codes across India. Delivery availability may vary depending on courier coverage and operational limitations.

14. Why was my order delayed?

Delays may occasionally occur due to:

  • High order volume
  • Courier issues
  • Weather conditions
  • Operational disruptions
  • Remote delivery locations

If your order is delayed, customers may contact support for assistance.

15. How do I contact Shop Nova?

Website: shop-nova.in
Email: support@shop-nova.in