Privacy Policy
Privacy Policy
This Privacy Policy explains how Shop Nova collects, uses, stores, shares, and protects customer information when users visit our website, browse products, place orders, contact support, or interact with our services.
By using our website, placing an order, or submitting information to us, customers agree to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or services.
Business Information
Store Name: Shop Nova
Website: shop-nova.in
Operational Market: India
Customer Support Email: support@shop-nova.in
For any privacy-related questions or concerns, customers may contact us at:
Email: support@shop-nova.in
Information We Collect
We may collect information directly provided by customers, automatically collected website information, and information received from service providers involved in ecommerce operations.
Information collected may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Pin code
- Order details
- Payment status
- Customer support requests
- Return/refund details
- Device and browser information
- IP address
- Website usage activity
- Cookies and tracking information
- Advertising interaction data
We collect only the information reasonably necessary for ecommerce operations, customer support, fraud prevention, analytics, advertising, and legal compliance.
Information Provided by Customers
Customers may provide personal information when they:
- Place an order
- Enter shipping or billing details
- Contact customer support
- Request cancellation, return, or refund
- Subscribe to updates or promotional messages
- Submit reviews or feedback
- Participate in surveys or offers
This information is used to process orders, provide support, improve services, and communicate with customers.
Automatically Collected Information
When customers use our website, certain information may be collected automatically through cookies, analytics tools, pixels, and similar technologies.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Website pages viewed
- Cart and checkout activity
- Time spent on pages
- Referral sources
- Advertising interaction data
- Approximate location information
This helps us improve website performance, customer experience, analytics, advertising effectiveness, and fraud prevention.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies for:
- Website functionality
- Cart and checkout operations
- Analytics and performance measurement
- Fraud prevention
- Advertising and retargeting
- User experience improvements
Customers can manage or disable cookies through browser settings, although some website features may not function properly if cookies are disabled.
How We Use Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Shipping and delivery coordination
- Customer support
- Payment verification
- Fraud prevention and security monitoring
- Returns, refunds, and replacements
- Website improvements
- Analytics and reporting
- Marketing communications where permitted
- Legal and regulatory compliance
- Policy enforcement
Order Processing & Fulfillment
To process and deliver orders, customer information may be shared with authorized service providers involved in ecommerce operations.
This may include:
- Courier and logistics partners
- Warehouse and fulfillment partners
- Payment providers
- Customer support systems
- Fraud prevention tools
- Order management systems
Only information reasonably necessary for these operations is shared.
Payment Information
Payments may be processed through secure third-party payment providers available during checkout.
We do not directly store complete card details, banking passwords, UPI PINs, or sensitive payment credentials on our systems.
We may receive limited payment-related details such as:
- Payment status
- Transaction reference
- Refund status
- Payment method type
This information is used for order confirmation, refunds, fraud prevention, and record keeping.
Cash on Delivery (COD)
If COD is available, we may use customer information to verify orders before dispatch.
Verification may occur through:
- Phone call
- SMS
Repeated fake orders, delivery refusal, or misuse of COD services may result in restrictions on future orders.
Shipping & Logistics Partners
To complete deliveries, customer information may be shared with logistics and courier providers.
This may include:
- Customer name
- Phone number
- Delivery address
- Order details
- Payment mode
- COD amount, if applicable
We may work with third-party shipping and logistics partners for order fulfillment and delivery operations.
Customer Support Communications
When customers contact us, we may store information including:
- Name
- Email address
- Phone number
- Order details
- Issue descriptions
- Photos/videos shared for support purposes
- Communication history
This helps us resolve issues, process claims, and improve support quality.
Marketing & Promotional Messages
We may send promotional or service-related communications through:
- SMS
- Advertising platforms
Customers may unsubscribe from promotional communications at any time.
Even after opting out of marketing messages, important service-related updates regarding orders or support may still be sent.
Advertising & Analytics
We may use advertising and analytics services to:
- Measure website performance
- Improve advertising campaigns
- Understand customer behavior
- Show relevant advertisements
These tools may collect browsing, cart, checkout, and device-related information according to their own privacy practices.
Fraud Prevention & Security
We may use customer information to detect and prevent:
- Fraudulent transactions
- Fake orders
- Payment abuse
- Unauthorized activity
- Website misuse
- Security threats
Orders may be delayed, verified, cancelled, or restricted if suspicious activity is detected.
Sharing of Information
We may share personal information with trusted third parties only when necessary for:
- Order fulfillment
- Delivery services
- Payment processing
- Customer support
- Fraud prevention
- Advertising and analytics
- Legal compliance
We do not sell customer personal information as a standalone product.
Data Retention
We may retain customer information for as long as reasonably necessary for:
- Order processing
- Customer support
- Refunds and returns
- Fraud prevention
- Legal and accounting obligations
- Business records
When no longer required, information may be deleted, anonymized, or securely stored.
Data Security
We use reasonable security measures to help protect customer information, including:
- Secure hosting
- SSL encryption
- Access controls
- Fraud monitoring
- Payment gateway security
However, no online transmission or storage method is completely secure.
Customer Rights
Depending on applicable laws, customers may have rights to:
- Access their personal information
- Correct inaccurate information
- Request deletion of certain information
- Opt out of marketing communications
- Ask questions about data usage
To make such requests, contact:
Email: support@shop-nova.in
Children’s Privacy
Our website is intended for general ecommerce customers and is not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party platforms.
Customers should review the privacy policies of external websites separately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or service-related changes.
Updated versions will be posted on this page.
Continued use of the website after updates means customers accept the revised policy.
Contact Information
Shop Nova
Website: shop-nova.in
Email: support@shop-nova.in