Refund & Return Policy

Refund & Return Policy

At Shop Nova, we strive to ensure customer satisfaction.

1. Return Eligibility
You may request a return within 7 days of delivery if:

  • The product is damaged

  • You received the wrong item

  • The product is defective

2. Non-Returnable Items

  • Used or damaged products (not due to our fault)

  • Products without original packaging

3. Return Process
To initiate a return, contact our support team with your order details and product images. Our team will guide you through the process.

4. Refund Process

  • Refunds are processed after product inspection

  • It may take 5–7 business days to reflect in your account

5. Replacement
We offer replacement for eligible products based on availability.

6. Cancellation Policy
Orders can be canceled within 12 hours of placing the order.

7. Contact
Email: support@shop-nova.in
Phone: +91-XXXXXXXXXX