Payment Policy

Payment Policy

This Payment Policy explains the payment methods accepted on Shop Nova

By placing an order on our website, customers agree to this Payment Policy along with our Terms & Conditions, Shipping Policy, Return & Refund Policy, Cancellation Policy, and Privacy Policy.

Accepted Payment Methods

Currently, Shop Nova may offer the following payment options depending on product availability, order value, and serviceable location:

  • Cash on Delivery (COD)
  • UPI Payments
  • Debit/Credit Cards
  • Net Banking
  • Wallet Payments

Available payment methods are displayed during checkout.

Cash on Delivery (COD)

Cash on Delivery allows customers to pay for their order at the time of delivery.

Customers should carefully review:

  • Product details
  • Order amount
  • Shipping charges, if applicable
  • Delivery information

before confirming the order.

The full payable amount must be paid to the courier or delivery partner during delivery.

COD Availability

COD availability may depend on:

  • Delivery pin code
  • Courier serviceability
  • Product type
  • Order value
  • Fraud-risk checks
  • Previous order history
  • Operational restrictions

If COD is unavailable for a specific order or location, the order may be cancelled or customers may be contacted for further confirmation.

Order Verification

To reduce fake or fraudulent orders, we may verify orders before dispatch.

Verification may happen through:

  • Phone call
  • SMS
  • WhatsApp
  • Email

Orders may be delayed or cancelled if:

  • Customer cannot be contacted
  • Phone number is unreachable
  • Address is incomplete or incorrect
  • Order appears suspicious or fraudulent
  • Courier service is unavailable for the location

Online Payments

For online prepaid orders, payment processing may be handled through secure third-party payment gateways.

Customers should ensure that payment details entered during checkout are accurate and authorized.

If a payment fails but money is deducted, customers are advised to wait for the payment gateway or banking system to automatically reverse the transaction according to their bank’s processing timelines.

No Hidden Charges

We aim to maintain transparent pricing.

The final payable amount shown during checkout may include:

  • Product price
  • Shipping charges, if applicable
  • COD charges, if applicable
  • Taxes or applicable fees

Customers should review the total amount before placing the order.

Failed Delivery or Refused COD Orders

If a COD order is refused, rejected, or repeatedly not accepted without a valid reason, the shipment may be returned to origin.

Repeated fake orders, refusal of deliveries, or misuse of COD services may result in future COD restrictions.

Cancellation of Orders

Customers may request cancellation before the order is shipped or dispatched.

Once an order has been shipped, cancellation requests may not be possible.

For cancellation assistance, contact:

Email: support@shop-nova.in

Refunds for Orders

Refunds are processed according to our Return & Refund Policy after successful verification and approval.

Approved refunds may be issued through:

  • UPI Transfer
  • Bank Transfer
  • Original Payment Method
  • Store Credit

Customers may be asked to provide:

  • Order ID
  • Registered mobile number
  • UPI ID or bank details
  • IFSC code (if required)

Customers are responsible for providing accurate refund details.

Refund Timeline

Approved refunds are generally processed within 5–10 business days.

Actual timelines may vary depending on:

  • Bank processing
  • Payment gateway processing
  • UPI processing
  • Verification procedures

Payment Safety Notice

Shop Nova will never ask customers to share sensitive payment information such as:

  • OTP
  • Card PIN
  • CVV
  • UPI PIN
  • Net Banking Password

Customers should never share confidential banking information with anyone claiming to represent Shop Nova.

For official support, customers should contact us only at:

Email: support@shop-nova.in

Future Payment Methods

We may update or introduce additional payment methods in the future. Any new payment options will be clearly displayed during checkout.

This Payment Policy may also be updated periodically.

Contact Information

Shop Nova
Website: shop-nova.in
Email: support@shop-nova.in